| SOFTWARE QUESTIONS |
| Why is the software so cheap? |
| We offer BACKUP software copies only, it means that you do not receive a fancy package, a printed manual and license that actually aggregate the largest part of the retail price. You will not be able to get a technical support for each program and different rebates from the manufacturer. Even though you are not able to register the product online, you will not be able to receive updates fot some programs. |
| Is this an upgrade software? |
| No, we sell only full versions, which can be installed without having any previous version of the product. |
| Will it be possible for me to get any updates from the sites of the software manufacturers? |
| Updates are available for the most of our products (you may ask our support staff for the exceptions) that make them fully functional and operating. |
| How can I be sure that the software is compatible with my PC hardware? |
| Before you purchase any product from us, please check the program details on our site and system requirements on official website. |
| Are BACKUP programs full versions? Do you offer upgrade versions? |
| All BACKUP software we offer are full versions, we do not offer any upgrade versions.A full version is a software package or operating system that does not require a previous version to purchase or install. |
| What are the languages of the software? |
| All the products mentioned at the site are in ENGLISH language, unless stated another in the Product description. |
| Is it possible to get a CD instead of downloading the software? |
| No, we do not send software on disks. |
| Can I download to one PC and install on another? |
| Yes, you can. We even advice to download the software on a computer with better type of the Internet connection. |
| BILLING QUESTIONS |
| What do I get when I purchase something from your store? |
| You'll get an access to our customers area and that's where You will find direct links to download the software You purchased. You can also download every program from the FREE download list using Your bonus credits. You also get the activation key, serial number or CD key necessary to activate the software. |
| What currency are your prices in? |
| We charge in US dollars only. |
| Is your site secure? |
| Yes. Your personal information is stored safely behind our firewall. |
| How do I know that my transaction is secure? |
| We employ the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status, catalog requests and contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser. |
| Are there any additional recurring or hidden charges? |
| No, the cost of a software product is a one-time charge which includes the cost of the product and 3.95 USD transaction fee. The transaction fee is added not to each product separately but to the total amount of the products in your shopping cart. No recurring periodical charges will be issued against your card. |
| What credit cards do you accept? Are there any different payment methods? |
| Downloadable Software accepts Visa, MasterCard and JCB (unless noted differently on the registration form). No other payment methods are available. |
| What is CVV/CVC2 code asked in your registration form? |
| CVV/CVC2 is a three-digit security code that is printed on the back of your card, right after the account number. It's an additional mean of authentication of your credit card. |
| I am experiencing problems with my bank card when placing the order, what should I do? |
| For any bank card problems, please contact the card issuer bank first to be sure there are no problems with your account. If the account is fine, please try to reorder. You may also try to use another bank card. If problems continue, please e-mail details and any error messages received to Customer Service. In case you are not sure if the order was accepted by our system and you have not received the confirmation letter, do not hesitate to write us mentioning the e-mail address used for registration |
| I purchased a product and see a charge on my credit card, however no downloading instructions have been delivered to my e-mail. |
At the moment the problem with spam filters blocking mail is very important. So if you have not received any confirmation letters with the details of your transaction, please do the following steps:
1. Check 'Junk' (or similar) folder in your mailbox collecting spam messages;
2. Look for the letter from Downloadable Software on the mail-server or contact Mail Server Administrator for assistance.
3. The exact sender e-mail address (Downloadable Software address) as well as Download Area access details are given on the page confirming that order got through. Save this information on your computer right after receiving.
4. If in 24 hours since the order has been placed you still have not received letter from Downloadable Software, you should address Support Department for assistance. In case you've already had an account with us, create a Trouble Ticket describing the situation.
5. The exact sender e-mail address (Downloadable Software address) as well as Download Area access details are given on the page confirming that order got through. Save this information on your computer right after receiving. |
| When will I receive the access details for the download center? |
| All the access details (the URL, login and password) you will receive right after the order is placed on the page on the order.s confirmation. Be attentive; do not close this page without saving your access details. Also the details will be sent to you by e-mail. Bu, due to the fact that a lot of clients use spam filters a risk of not receiving e-mail is very high. That is the reason why we strongly recommend you to save the details given on the order's confirmation page just in case of not receiving e-mail. |
| DOWNLOADING QUESTIONS |
| How much time do I have to download the program? |
| Your customer account will never expired. By purchasing anything from out store You get a lifetime account in our customers area. Direct links to download the programs You purchased are available until You download them completely. |
| What is the format of files for downloading? |
| Most of the software is offered for downloading in archive files. Some products also contain ISO versions of installation files. Such files are for burning CD copies. ISO files require special CD-burning software to be used. The content of ISO files is equal to archive, however the size is usually bigger. A number of products which must be installed from CDs is offered only in ISO format. Please read the instructions on your account before starting installation. You will find the detailed manual for using of your type of files. |
| Can I download the purchased software again if my system crashes or I loose the file in any other way? |
| We will restore the downloading possibility for your account or certain product after receiving your request with explanation of your problem. Besides you can make the backup copy of the program for further usage. |
| I'm on dial-up. Will I be able to download? |
| Both our servers (primary and backup) support resuming of transfers, thus you will be able to download software with the help of Download Accelerators even on a poor type of connection. However if dialup of the only possibility for you to get the program, we do not recommend placing an order. |
| What is the average download time? |
| The time required to get the file from our server depends on the number of factors where the most important are: the file size (normally the size of files is very large and could reach 700 MB for some items), the type of Internet connection you use, the time of the day (straightly proportional to the number of current active connections to the server), etc. Useful advices for downloading you will find in the Download Area. We do not recommend to download on dial-up connection. |
| Do you have a resume feature when downloading from your server? |
| Yes, our server support 'resume' downloading. You can stop and resume your downloading at any time. |
| Can i use download managers to download purshased programs? |
| Yes, you can use any download management program to download. We recommend you to use REGET DELUXE as download manager. All the links on our customers area are direct ones to the distributives. Thats why You can always resume the aborted downloads. ReGet Deluxe is a download manager, which helps you to download files from Internet. ReGet Deluxe core feature is that it resumes broken downloads from where they left off from both HTTP and FTP servers. It saves your time, as you wouldn't have to download again what you already have on your hard-drive! Also ReGet Deluxe split the files being downloaded in sections and download all the sections at the same time. That is from 3 to 5 times improvement! Wherever you have a dial-up (modem) connection to the Internet or super-fast cable or ADSL, ReGet Deluxe will fully utilize the bandwidth of your connection and download files in a blast. With many features aimed at improving the download experience and dramatically increasing
download speeds, ReGet Deluxe is the tool of choice for power users and heavy downloaders. |
| INSTALLATION QUESTIONS |
| After downloading i get message can't 'unpack this archive'. |
| If you get a 'corrupt file' or 'can't unpack this archive' message during the unpacking of the archive, please check the size of Your downloaded file. You might have not downloaded the file completely. Note down that in order to unpack any archive, You must download it completely. |
| Should I have any special programs to install the software purchased and downloaded from you? |
| Most of the programs do not require any special software to be installed; however there are some items that must be installed only from the CD. To burn the CD correctly you should have CD-R or CD-RW and CD-burning software, e.g. Nero Burning Suite or Roxio Easy Media Creator. We give a free version of Ahead Nero 6.3 with products that require burning to CD. |
| The file I have downloaded is identified by my computer as ZIP/RAR file, but I can not open it with the archiver program. |
| On your account it is stated that the file is in ISO format. You can not just open it using the archiver, but you should burn the file to a CD. On the User account you will find the instructions how to burn the image disk correctly. |
| Could you please tell me what should I do in case of unsuccessful software installation or activation? |
| You have to contact our support team. The best way to get help from the support team is via the Trouble Ticket Center which is the easiest & fastest mean of communicating with us. All your issues will be resolved in a timely manner. The Trouble Ticket Center is located on your User Account right on the main page, among such options as products, news etc. Just click on them, start a new ticket and describe the problem in a written form. |
